Careers

The Guest Services Supervisor position is responsible for working alongside the Director of Guest Services, the Guest Services Manager and Assistant Managers to oversee the day-to-day running of all ticketing, retail, and specialty areas. As a Supervisor, you are expected to set the tone and example for the rest of the Guest Services staff; our Supervisors should always be viewed as our best associates! The position will involve working with the Guest Services Manager and Assistant Managers daily to ensure proper and effective staffing for all ticketing areas, overseeing front desk transactions and interactions, managing associate’s daily cash flow, managing and coaching staff for excellence and, most importantly, providing each aquarium guest uncompromised hospitality and quality service.

This position reports to the Guest Services Manager, Guest Services Assistant Managers, and Director of Guest Services.

Direct reports: Guest Services Sales Associates

POSITION SPECIFICS:

• This is a full-time, hourly (non-exempt) position – working 40 hours per week.
• Minimum of five days of availability including weekends, Holidays and opening and closing shifts, for a minimum length of eight (8) hours
• During non-seasonal operating hours, Supervisor must be available for shifts scheduled between the hours of 8am and 7pm
• During extended seasonal operating hours, Supervisor must be available for shifts scheduled between the hours of 7am and 9pm
• Other shifts may be scheduled based on the needs of the department
• This position is located at the Aquarium of the Bay on PIER 39 in San Francisco, CA.

Full job description – Guest Services Supervisor, click here.

TO APPLY:
To be considered for this position, please send a resume and cover letter describing your interest and experience related to the position via e-mail to guestservicesjobs@bayecotarium.org, subject: Guest Services Supervisor – Full Time.

Reports to: Director, Strategic Promotions

Reporting to and working closely with the Director of Strategic Promotions, this position will develop the strategy and supervise the daily operations of all Promotions and Social Media functions and its associated staff, as well as the Public Relations function. Responsible for imaginatively articulating the mission and values of Bay.Org and its six branches to its various audiences including school groups, tourists, members, patrons, sponsors, supporters, among others.

PRIMARY DUTIES AND RESPONSIBILITIES

Planning and Implementation:

• Lead the development and implementation of both one-year and multi-year strategic, multi-channel, integrated marketing plans that leverage traditional and digital media to favorably position the collections, exhibitions, programs, and research at Bay.Org and to facilitate audience and visitor growth in support of the institutions mission and goals.
• Identify and prioritize new and existing target markets to maximize the deployment of marketing resources.
• Collaborate both inter- and cross-departmentally to develop marketing plans and strategies.
• Effectively and continuously communicate on the status of plan execution.
• Develop and manage the production and distribution of Newsletter, Email Communiques, Website updates, Public Service Announcements etc.
• Support Bay.Org’s efforts to further establish and define institutional identity/brand, by consulting widely across the organization and working closely with colleagues in Design, Exhibits, Education, external consultants and editorial resources to ensure clarity and ongoing reflection of our values and mission.

Analysis:

• Set and monitor marketing campaign effectiveness (especially for online and social media campaigns), producing timely reports, and developing contingency strategies as required.
• Work with the Director of Strategic Promotions, Director of Tourism and Events Sales Services, and Director of Visitor Services on regular and relevant market and audience research, including the monitoring of specific trends and best practices. Recommend and incorporate changes where appropriate to maintain and promote the Aquarium as a destination. Work closely with San Francisco Travel, Pier #39 and other agencies; review visitor demographic and tourism trend reports and recommend reactive and proactive measures.

Project and program management:

Candidates must meet the following basic qualifications to be considered for this position:
Bachelor’s degree and experience in the hospitality industry; Science background preferred.

TO APPLY

To apply, please submit cover letter and resume to: Human Resources at marci@bayecotarium.org. Please put “Strategic Promotions Coordinator” in the subject line.

The Guest Services Supervisor position is responsible for working alongside the Director of Guest Services, the Guest Services Manager and Assistant Managers to oversee the day-to-day running of all ticketing, retail, and specialty areas. As a Supervisor, you are expected to set the tone and example for the rest of the Guest Services staff; our Supervisors should always be viewed as our best associates! The position will involve working with the Guest Services Manager and Assistant Managers daily to ensure proper and effective staffing for all ticketing areas, overseeing front desk transactions and interactions, managing associate’s daily cash flow, managing and coaching staff for excellence and, most importantly, providing each aquarium guest uncompromised hospitality and quality service.

This position reports to the Guest Services Manager, Guest Services Assistant Managers, and Director of Guest Services.

Direct reports: Guest Services Sales Associates

POSITION SPECIFICS:

• This is a part-time, hourly (non-exempt) position -working a minimum of three days a week.
• Minimum of three days of availability including weekends, Holidays and opening and closing shifts, for a minimum length of eight (8) hours
• During non-seasonal operating hours, Supervisor must be available for shifts scheduled between the hours of 8am and 7pm
• During extended seasonal operating hours, Supervisor must be available for shifts scheduled between the hours of 7am and 9pm
• Other shifts may be scheduled based on the needs of the department
• This position is located at the Aquarium of the Bay on PIER 39 in San Francisco, CA.

Full job description – Guest Services Supervisor, click here.

TO APPLY:
To be considered for this position, please send a resume and cover letter describing your interest and experience related to the position via e-mail to guestservicesjobs@bayecotarium.org, subject: Guest Services Supervisor – Part Time.

Reporting to the President & CEO, the Director, Institutional Advancement will lead and manage and comprehensive institutional advancement program. The Director’s primary goal is to research, identify, solicit and generate funding for bay.org through grants, memberships, sponsorships, donations, planned giving and corporate partnerships for operations, programs, endowed positions and capital works.

POSITION SPECIFICS:

• This is a full-time, exempt position,
• The schedule for this position is Monday- Friday 9:00 AM- 5:00 PM,
• Evening, weekend, holidays and attendance to special events may be required; and
• Statutory benefits included after an introductory period has been completed

Full job description – Institutional Advancement Director, click here.

To be considered for this position,Please send cover letter and resume to vicki@bay.org .

Reporting to the Director of Development, the Institutional Giving Officer is responsible for raising financial support from institutional funders requiring proposals, both for unrestricted and restricted revenue. The candidate should have a proven track record in producing successful grant proposals, excellent writing and communication skills and the ability to work in an innovative work environment.

PRIMARY DUTIES AND RESPONSIBILITIES

• Identify, cultivate, solicit, and secure funding from a growing portfolio of institutional funders including foundations, state and federal sources, corporations and individual donors.
• Set and achieve specific fundraising goals for all 5 divisions of bay.org including programs of The Bay Institute, the Eco Center, the Sea Lion Center and Aquarium of the Bay.
• Write proposals, reports, letters of inquiry, briefing materials for meetings and site visits, internal memos, and other documents.
• Work with Director to conceptualize, develop, and implement strategies and craft pitches to fit funders’ goals and requirements. Work with colleagues throughout the organization to gather information and data for proposals and reports, and develop content for proposals and program budgets.
• Develop and maintain strong relationships with funders.
• Identify new potential funders including foundations, state and federal sources, corporate and individual funders to grown the institutional giving pipeline.
• Plan and lead funder meetings and special events, engaging other staff and board members as needed.
• Manage and oversee grant revenue status; work closely with the finance team to assure accuracy.
• Work with Development Director to create annual institutional funding plan and set fundraising goals for programs of bay.org
• Support activities that encompass the entire Development team, including event support.
• Other duties as assigned.

QUALIFICATIONS
The successful candidate will have the following minimum qualifications:

• Proven grant writing abilities of $100K or more with 3+ years of experience in positions with progressively increasing responsibility
• Familiarity working with foundations, state and federal funders, as well as corporate and individual donors
• Ability to prioritize and manage multiple time-driven deadlines
• Bachelor’s degree in a relevant field, advanced degree desirable
• Track record of identifying and cultivating institutional funders
• Strong analytical and problem-solving skills, and the ability to communicate technical complexities with clarity and simplicity
• Energetic go-getter who is a quick learner, resourceful, flexible, and can thrive in an innovative, dynamic, nonprofit environment
• Excellent organizational skills and attention to detail
• Specific knowledge of PC-based computers with expertise in Microsoft Office, including Word, Excel, PowerPoint, and Outlook
• Expertise in donor database management systems a plus
• Willingness and ability to travel, some weekends and evenings required

TO APPLY

To apply, please submit cover letter and resume to: Human Resources Director, Laura Canaya at hr@bayecotarium.org. Please put “Institutional Giving Officer” in the subject line. Please include a writing sample and a portfolio of awarded grants.

We are currently hiring 3 full-time staff in the Education department who will focus on provided excellent informal conservation education programming for the Aquarium’s and Sea Lion Center’s thousands of visitors. Available shifts include Sunday-Thursday or Tuesday- Saturday, and some holidays. Reporting to the Associate Director of Education and Conservation, these positions encompass a variety of responsibilities including supporting daily departmental operation, program presentation, program development, and mentoring other Education staff.

POSITION SPECIFICS:

• This is a full-time, 40 hours per week, hourly (non-exempt) position.
• Work schedule is Sunday – Thursday or Tuesday – Saturday. Must also be able to work periodic early mornings and evenings.
• Benefits are included (medical, dental, vision, 403B) after a 90-day introductory period has been completed

Full job description – Interpretive Specialist, click here.

To be considered for this position, please send a resume, a cover letter, and three references describing your interest and experience related to the position via e-mail to Abby Nickels, Associate Director of Education and Outreach: abby@bayecotarium.org. Position open until filled.

We are currently hiring (1) Education Specialist with shifts scheduled either Sunday-Thursday or Tuesday-Saturday. These staff members will focus on supporting the various K-12 and youth programs at Aquarium of the Bay and the Sea Lion Center, as well as supporting the daily operations at both sites. Under the supervision of the Associate Director of Education and Outreach and Education Manager for School, Youth, and Community Programs, the Education Specialists are responsible for ensuring the best possible guest engagement and student/youth experiences. This includes acting as an Interpretive Naturalist and Teacher, as well as providing leadership and support to the Naturalist team during supervisor shifts.

POSITION SPECIFICS:

• This is a full-time, hourly (non-exempt) position – scheduled for 40 hours per week.
• Work schedule is will either be Sunday through Thursday or Tuesday through Saturday. Must also be able to work periodic early mornings and evenings.
• Benefits are included (medical, dental, vision, 401K) after a 90-day introductory period has been completed

Full job description – Education (K-12) Specialist, click here.

To be considered for this position, please send a resume, a cover letter, and three references describing your interest and experience related to the position via e-mail to Abby Nickels, Associate Director of Education and Outreach, abby@bayecotarium.org. Position is open until filled.

Aquarium of the Bay and the Sea Lion Center are currently hiring three (3) full-time Educators with shifts scheduled either Sunday-Thursday or Tuesday-Saturday. The Aquarium of the Bay and Sea Lion Center Educators work at two separate venues, welcoming, orienting, and engaging with guests at both locations, as well as facilitating both on-site and off-site classes with Bay Area K-12 school groups. At the Aquarium, Educators are expected to engage guests via a variety of methods including formal and informal presentations, casual interactions, animal ambassador encounters, and facilitating education at our Augmented Reality experience. Additionally, educators are expected to use specific communication tools to help increase climate change and environmental literacy and encourage behavioral changes related to those issues. This position reports to the Education Manager of Guest Experience and Public Programs and the Education Manager of School, Youth, & Community Programs.

POSITION SPECIFICS:

• This is a full-time, hourly (non-exempt) position – scheduled for 32-40 hours per week.
• Work schedule is will either be Sunday through Thursday or Tuesday through Saturday. Must also be able to work periodic early mornings and evenings.
• Benefits are included (medical, dental, vision, 401K) after a 90-day introductory period has been completed

Full job description – Full Time Educator, click here.

To be considered for this position, please send a resume, a cover letter, and three references
describing your interest and experience related to the position via e-mail to the Education Manager of Public Programs and Guest Experience: mayra@bay.org, subject: Full Time Educator. Position open until filled.

We are currently seeking one (1) full-time School, Youth, and Community Programs Coordinator with shifts scheduled Tuesday-Saturday. This staff member will focus on supporting the various on-site and offsite K-12 and youth programs at Aquarium of the Bay and the Sea Lion Center. Under the direct supervision of the Education Manager for School, Youth, and Community Programs, the School, Youth, and Community Programs Coordinator is responsible for the coordination and execution of all onsite and offsite K-12 and youth programs taking place at Aquarium of the Bay, Sea Lion Center, Bay Area schools, and community location sites. This includes teaching programs, coordinating program logistics, developing curriculum, and providing training, leadership and support for teaching staff.

POSITION SPECIFICS:

• This is a full-time, hourly (non-exempt) position – scheduled for 40 hours per week.
• Current work schedule is Tuesday through Saturday. Work schedule maybe adjusted to alternative due to staffing needs in the future. Occasional early mornings and/or evenings.
• Benefits are included (medical, dental, vision, 403B) after an introductory period has been completed

Full job description – School, Youth, and Community Programs Coordinator, click here.

To be considered for this position, please send a resume and cover letter describing your interest and experience related to the position to Maia Kolbeck, Education Manager for School, Youth, and Community Programs: maia@bay.org. Please no phone call inquiries. Position is open until filled.